Store Policies and FAQ

P O L I C I E S

Any questions you might have... definitely please ask us :)

Other inquiries should be directed to our bigcartel mailbox.

ALL ITEMS ARE SOLD AS-IS and ARE NON-REFUNDABLE.

Fees such as shipping, insurance, fees/taxes/duties, etc are also the buyer's responsibility.

We are not able to offer a refund policy at this time. We are a small business and are not like big corporations or a "real" mail order company.

We inspect all items thoroughly and try to provide a very detailed account of any notable imperfections in each description -- which will be included in the listing. We use a smoke-free storage space, and please do always refer to the listing details and images.

TAKE THE TIME TO READ OUR DESCRIPTIONS TO BE CERTAIN YOU ARE INFORMED OF YOUR ITEM *BEFORE* YOU PLACE YOUR ORDER!!

AGAIN, IF YOU HAVE ANY QUESTIONS -- PLEASE ASK!!!

Any damages or losses incurred by the buyer's choice of not shipping with insurance is of their responsibility.

F A Q

Can you please tell me more about the condition of the item?

Please read the Terms of Sale carefully regarding Item Condition on the Original Listing since it is extremely detailed and specified. Also, we ask our buyers to refer to the listing regarding any and all details pertinent to the product up for sale.

Do you offer international shipping?

Yes, we offer international shipping for our worldwide customers. Please message us regarding international shipping PRIOR to the sale so we can get back to you with a quote. Also: Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility.

Why won't you ship to my country?

Due to rules regarding prohibited items or shipping to excluded countries in general -- this is either against the law or at the seller's discretion and is non-negotiable.

How much is shipping to my country?

Please refer to the USPS website regarding shipping internationally for an accurate price quote not including nominal handling charges such as mailing containers, boards, packing peanuts, or any supplies used in sending your item.

I noticed that you only ship items outside of North America using International Flat Rate shipping. Is there any way you can post with a cheaper shipping option?

Unfortunately not. We do not ship overseas without using USPS Priority Mail since we need to make sure that the item gets to you in a safe and timely manner. No exceptions. First Class Mail International shipping takes up to three weeks and is not the safest option. First Class International also doesn't allow insurance options and claims.

Can you declare the item I won on the Customs form as a "Gift" so I don't have to pay duties/VAT/taxes?

NO.

Really? Don't even ask.

A buyer asks you to provide false information on a customs declaration form is asking us to do something ILLEGAL.

Do you combine shipping?

Yes, we do combined shipping on Domestic and International transactions. However, this is at the discretion of the seller depending on the item(s) and may not apply to invoice totals past $50 USD (excluding shipping and handling costs).

What other methods of payment do you accept other than PayPal?

Sorry, but PayPal checkout via bigcartel is the only method of payment we accept. Thank you for your interest.

Do you offer returns for items shipped overseas?

We do not offer returns period. Even more so offer an international refund policy due to the taxes, shipping costs, duties, VATs involved in worldwide shipping as well as any additional forms and paperwork concerning your item in question. We ask that you please read all guidelines and terms of sale prior to check out. Thank you.

What if my question is not listed here? Can I still contact you?

Yes, you can still contact us if your question is not on the listing or described sufficiently in the pictures. It's just a fact that we try to provide an extremely accurate and detailed listing. Please read everything before contacting, we probably listed any and all information you could possibly know about that item.

What does (garment specification / item related abbreviation) mean?

Please refer to Google or Wikipedia regarding any industry definitions (such as garment specifications) and terms (example: photo postcard). We aim to describe everything so please refer to the store listing. Thank you.